The Chicago Lights Social Service Center (SSC) connects with over 1,300 adults to encourage self-development, deep connections, and brighter futures through case management, enrichment programing, a food pantry, and clothing assistance.

The Associate Director of the Chicago Lights Social Service Center partners with the Director to ensure the operational success of the SSC. The Associate Director manages staff and volunteer schedules, oversees grant opportunities, assists with program data collection and reporting, directly supervises staff in program operation positions, and ensures that high-quality services are provided to all participants.

Responsibilities

• Oversee Share Shop and Food Pantry staff, volunteers and the donation processes for all programs.
• Regularly review, update, and revise Share Shop and Food Pantry guidelines and procedures.
• Participate in curbside services and oversee the schedule to ensure adequate staff coverage during drop-in hours.
• Train all new staff, employees, and volunteers on program operations.
• Collaborate with SSC Director to create and maintain program budget.
• Work together with the Chicago Lights Development team to search for and execute grant applications to support fiscal needs of the program.
• Develop strong proficiencies in data collection and tracking as it relates to program achievements and goals.
• Send out monthly highlight email documenting the SSC achievements and data points.
• Collaborate with Director and Chicago Lights staff to plan and coordinate training opportunities regarding hospitality, mental illness, de-escalation, and advocacy.
• Ensure operations of the Consumer Choice Food Pantry, delivery days/food organization, and that all guidelines and requirements for use of the Greater Chicago Food Depository (GCFD) are met and adhered to as to ensure a strong partnership.
• Ensure that all SSC programs are fully staffed with volunteers
• Manage the Social Service Center VOMO account. Recruit, train, and create a meaningful experience for all volunteers.
• Regularly research and engage in volunteer recruitment opportunities through the development of internal and external partnerships.
• Supervise the Community Partner Coordinator, Social Service Associates, contracted employees from the National ABLE Network, and any future employees who are involved in daily operations.
• Meet with employees for supervision on a bi-weekly basis, focusing meetings on professional, personal, and programmatic goals.
• Manage employees in compliance with Fourth Presbyterian Church’s personnel policies. Work with the Director and the Human Resources Department in dealing with all personnel issues.
• Use the S.P.I.R.I.T. principles of hospitality when interacting with visitors, guests, members, and staff of Fourth Presbyterian Church and Chicago Lights.
• Attend staff meetings as required.
• It is impossible to convey every single task into one job description. As the role evolves over time, this job description will be adjusted accordingly.

Qualifications

• Experience in and ability to support people experiencing a variety of individual and systemic barriers including housing and income instability, mental illness, and substance use issues.
• Bachelor’s degree required, Master’s degree in Social Work or related field preferred.
• Supervisory experience required.
• Knowledge of social service agencies in Chicago area.
• Excellent verbal and written communication skills.
• Database (Salesforce) experience preferred; Microsoft Word and Excel also required.
• Strong organization and planning skills.
• Ability to multi-task and work on a diverse array of projects.
• Ability to exercise good judgment and discretion.
• Excellent interpersonal skills; ability to successfully relate to diverse individuals.
• Collaborative leader with a management style that includes others in decision-making.
• Understanding of and commitment to providing trauma informed care.
• Strong work ethic, judgment, and a commitment to Chicago Lights’ mission.
• Commitment to racial equity and social justice: Recognize the role of race, income, age, immigration status, and other identities in shaping disparities, and work toward amplifying community voices to advocate for equity. Recognize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about race, ability, and other lines of difference.

Schedule

Full time, 40 hours per week

Monday-Friday 9:00 AM–5:00 PM with very occasional required work outside of normal hours and on weekends.

Compensation

This is a full-time position with a salary range of $45,000-$52,000 and includes our robust benefits package::

• Medical insurance (church pays 85% of employee monthly premium and 75% of eligible dependents)
• Optional dental and vision insurance plans
• Generous PTO plus eleven holidays
• 403b retirement plan (employer contributions after one year of employment)
• FSA for unreimbursed medical and dependent daycare expenses
• Mass transit and commuter parking benefits
• Life and short-term disability insurances, optional life insurance and long-term disability plan

Apply

Fourth Presbyterian Church and Chicago Lights are committed to equal employment opportunity for all qualified persons, without regard to race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity and/or expression, age, creed, physical or mental disability, marital status or familial status, veteran status, military status, source of income, political affiliation, or any other factor protected by law.