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Program Manager of the Social Service CEnter
Manage day-to-day operations of drop-in services and training of volunteers for the Social Service Center
The Chicago Lights Social Service Center (SSC) connects with over 1,300 adults to encourage self-development, deep connections, and brighter futures through case management, enrichment programming, and food and clothing services.
The Program Manager will be responsible for managing all operations at is relates to drop-in services, Share Shop operations, coordination, and training of volunteers.
- Coordinate staff and volunteers who support the Share Shop and Food Pantry.
- Oversee the donation processes for all programs. Ensure reception area is kept free of donations, processing of donations happens in a timely manner, and that donation guidelines are updated and maintained as needed.
- Regularly review, update, and revise program guidelines and procedures for the Share Shop program.
- Manage all operations of the Share Shop, including ensuring strong inventory at all times, working with volunteers to keep area clean and maintained, keeping appropriate signage throughout the space, and ensuring data for Share Shop appointments is accurately logged in Salesforce.
- Work with guests during drop-in hours to provide food, toiletry, and clothing items as requested.
- Recruit, train, manage, and foster positive working relationships with all program volunteers. Ensure that all SSC programs are fully staffed with volunteers and that volunteers have meaningful experiences.
- Manage the SSC VOMO account through posting volunteer positions and confirming, coordinating, and training all volunteers.
- Supervise the volunteers, Social Service Associates, contracted employees from the National ABLE Network, and any future employees who are involved in daily operations.
- Regularly research and engage in volunteer recruitment opportunities through the development of internal and external partnerships
- Use the S.P.I.R.I.T. principles of hospitality when interacting with visitors, guests, members, and staff of Fourth Presbyterian Church and Chicago Lights.
- Attend staff meetings as required.
- Supervise contracted volunteers from the National ABLE Network. Work with volunteers to build professional skills and build employment-related skills.
- Other duties as assigned
- Familiarity in working with people experiencing a variety of individual and systemic barriers, including housing and income instability, severe mental illness, and substance use issues
- Bachelor’s degree in social work or related field required
- Knowledge of social service agencies in Chicago area
- Excellent verbal and written communication skills
- Database (Salesforce) experience preferred; Microsoft Word and Excel required
- Strong organization and planning skills; ability to multi-task and work on a diverse array of projects
- Excellent interpersonal skills; ability to successfully relate to diverse individuals; understanding of and commitment to providing trauma-informed care
- Strong work ethic and judgment, apparent collaboration skills, and a commitment to Chicago Lights’ mission
- Commitment to racial equity and social justice: Recognize the role of race, income, age, immigration status, and other identities in shaping disparities, and work toward amplifying community voices to advocate for equity. Recognize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about race, ability, and other lines of difference.
Full time, 40 hours per week
Monday-Friday, 9:00 a.m.–5:00 p.m. with very occasional required work outside of normal hours and on weekends
This is a full-time salaried position with a robust benefits package:
- Medical insurance (church pays 85% of employee monthly premium and 75% of eligible dependents)
- Optional dental and vision insurance plans
- Generous PTO plus eleven holidays
- 403b retirement plan (employer contributions after one year of employment)
- FSA for unreimbursed medical and dependent daycare expenses
- Mass transit and commuter parking benefits
- Life and short-term disability insurances, optional life insurance and long-term disability plan
Please send cover letters and resumes to firstname.lastname@example.org. No phone calls, please.
Fourth Presbyterian Church and Chicago Lights are committed to equal employment opportunity for all qualified persons, without regard to race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity and/or expression, age, creed, physical or mental disability, marital status or familial status, veteran status, military status, source of income, political affiliation, or any other factor protected by law.