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case manager – housing,
Chicago Lights Social Service Center
Oversee housing programs, provide one-to-one case management and procure housing resources through the Chicago Lights Social Service Center.
The Chicago Lights Social Service Center (SSC) connects with over 1,300 adults to encourage self-development, deep connections, and brighter futures through case management, enrichment programming, and food and clothing services.
The Case Manager (CM) will oversee all the housing-related needs of SSC participants, as well as the Housing Opportunities Program (HOP). The CM will partner with the Program Director to provide one-to-one case management with motivated participants who are looking for housing that requires an income (employment, benefits, etc.). This will include conducting intake assessments, devising service plans for participants seeking stable housing, enhancing the SSC’s housing resources, and cultivating new relationships with landlords offering affordable housing in the Chicago area.
Additionally, the CM will oversee the HOP for SSC participants. This housing voucher program is geared to target participants who have specific barriers to housing, who are employed, and who are willing to work with an SSC case manager and the CM to overcome their identified housing barrier(s) through the use of a service plan and connections to needed services. The CM will assist participants as they transition into housing through home visits and frequent follow-up regarding progress and barriers in the service plan. This housing voucher program is currently in the foundational stages, so the ideal candidate for this position will be energized by new initiatives and eager to take on challenges associated with piloting new programs.
Overall, the CM will have significant expertise in providing care to low-income populations, will have extensive knowledge of Chicago-area resources and
The primary responsibilities of the Case Manager include, but are not limited to:
• Coordination of Housing Opportunities Program (HOP): The CM will oversee this program, provide direct support to participants in the process of becoming housed, and ensure each participant’s individual barrier(s) to housing are adequately addressed within the required time limits. Programming includes scheduled home visits with tenant and/or landlord; facilitating monthly workshops for all participants; and securing partnerships with additional service providers in the areas of health, employment, legal services, and more.
• Case Management: Work with other SSC staff to provide one-to-one case management to participants with a regular income in need of stable housing. This includes intake, assessment, goal setting/achievement, referrals, application assistance, and support related to obtaining and maintaining stable housing.
• Coordination of Housing Services/Resources: Create and maintain an updated housing database that details supportive housing resources for individuals experiencing homelessness. This includes creating new linkages to supportive housing programs and landlords. Also, maintaining the Chicago Lights SSC communication within a variety of housing resource outlets, both public and privately funded.
• Educate and Equip Staff: Act as lead consultant for SSC staff on all housing resources, including transitional, subsidized, and affordable housing options. This requires participation in organizations and coalitions focused on helping promote greater resources for clients.
• Specialty Projects: Coordinate housing groups for SSC participants, including information on the housing market in Chicago, tenants’ rights, and current waitlist requirements. Assist other SSC staff in specialty projects related to public education on homelessness. Supervise interns as needed to support programmatic and housing needs.
• Drop-In Services: Participate in morning drop-in services where SSC participants are provided with case management services, clothing, toiletries, and food resources.
• Team/Director Meetings: Meet with the Program Director for bi-weekly supervision and actively participate in weekly team meetings.
• Maintain confidentiality of participant information in all written, oral, or electronic forms.
• Gain a deep knowledge regarding all SSC programs and procedures, complete necessary intake forms, and thoroughly document all participant interactions.
• Use the S.P.I.R.I.T. principles of hospitality when interacting with visitors, participants, members, and staff of Fourth Presbyterian Church and Chicago Lights.
• Attend staff meetings as required.
• It is impossible to convey every single task in one job description. As the role evolves over time, this job description will be adjusted accordingly.
• Comfort working with individuals experiencing homelessness (including out in the field, on the street, in office, and during home visits)
• Extensive knowledge of supportive, affordable, and subsidized housing options in Chicago area
• Experience in trauma-informed care or willingness to be trained required
• A commitment to inclusive, equitable, and anti-racist care
• Salesforce experience preferred; Microsoft Office experience required
• Excellent verbal and written communication skills and strong organizational skills
• Willingness to work a flexible schedule, including both in-office and field work (travel expenses will be reimbursed)
• Preference for working in a team environment with shared responsibilities and decision-making
• Strong work ethic, solid judgment, and apparent leadership skills and personal qualities of integrity, credibility, and a commitment to Chicago Lights’ mission
• Comparable work experience required, bachelor’s degree in Social Work (or related field) preferred
• Commitment to racial equity and social justice: willingness to recognize the role of race, income, age, immigration status, and other identities in shaping disparities, and work toward amplifying community voices to advocate for equity; ability to recognize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about race, ability, and other lines of difference
Monday-Friday, 9:00 AM–5:00 PM, up to 40 hours per week
Fourth Presbyterian Church and Chicago Lights are committed to equal employment opportunity for all qualified persons, without regard to race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity and/or expression, age, creed, physical or mental disability, marital status or familial status, veteran status, military status, source of income, political affiliation, or any other factor protected by law.