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Associate Director of the Social Service Center
Manage day-to-day operations of the Social Service Center, encouraging adult participants’ self-development, deep connections, and brighter futures
The Chicago Lights Social Service Center (SSC) connects with over 1,300 adults to encourage self-development, deep connections, and brighter futures through case management, enrichment programming, and food and clothing services.
The Associate Director of the Chicago Lights Social Service Center will partner with the Director in fulfilling the vision and executing the operational success of the SSC. The Associate Director will manage all enrichment group activities, provide case management to participants, oversee the day-to-day operations of the SSC, supervise staff and graduate-level social work interns, and participate in the outcome evaluation process.
Open Doors Project
- Mange operations of the Open Doors Project (a 10-month intensive case management program), including implementation and consultation for both individual and group case management sessions, recruitment of participants, and data collection, analysis, evaluation, and reporting.
- Co-lead weekly group support sessions and support and train interns in group facilitation best practices. Plan and carry out graduation ceremony event at the end of program.
- Develop and cultivate new program partners to enhance the Open Doors Project.
- Lead and oversee weekly workshops and general support group programming.
- Maintain current knowledge base of support and education group facilitation and train interns in group facilitation as needed.
- Advertise and recruit new group participants at meals ministry programs and in the SSC.
- Develop ongoing or rotating workshops throughout the year.
- Partner with clients of the SSC to provide case management services and assist participants with achieving their personal goals.
- Document all incident reports, case notes, and service plans using the Salesforce Database.
- Hire, train, supervise, and provide performance evaluation for the Food Pantry and Donations Manager, the Program Services and Volunteer Coordinator, and graduate-level social work interns. Partner with the Director to supervise and encourage professional development. Work with the Director and the Human Resources Department in dealing with all personnel issues, including hiring, evaluation, raises, and termination.
- Participate in curbside services, and oversee the schedule to ensure adequate staff coverage during drop-in hours.
- Train all new staff, employees, and volunteers on program operations.
- Collaborate with the Director to create and maintain the program budget.
- Work together with the CL Development team to search for and execute grant applications to support the fiscal needs of the program.
- Develop strong proficiencies in data collection and tracking as it relates to program achievements and goals.
- Send out monthly highlight emails documenting the SSC achievements and data points.
- Collaborate with Director and Chicago Lights staff to plan and coordinate training opportunities regarding hospitality, mental illness, de-escalation, and advocacy.
- Ensure operations of the Consumer Choice Food Pantry, delivery days/food organization, and that all guidelines and requirements for the use of the Greater Chicago Food Depository (GCFD) are met and adhered to as to ensure a strong partnership.
- Use the S.P.I.R.I.T. principles of hospitality when interacting with visitors, guests, members, and staff of Fourth Presbyterian Church and Chicago Lights.
- Attend staff meetings as required.
- Other duties as assigned
- Familiarity in working with people experiencing a variety of individual and systemic barriers, including housing and income instability, severe mental illness, and substance use issues
- Bachelor’s degree required, master’s degree in social work or related field preferred; two plus years of supervisory experience are required.
- Knowledge of social service agencies in Chicago area
- Excellent verbal and written communication skills
- Database (Salesforce) experience preferred; Microsoft Word and Excel are also required.
- Strong organization and planning skills
- Ability to multi-task and work on a diverse array of projects
- Excellent interpersonal skills; ability to successfully relate to diverse individuals
- Collaborative leader with a management style that regularly includes others in decision-making
- Understanding of and commitment to providing trauma-informed care
- Strong work ethic and judgment, apparent collaboration skills, and a commitment to Chicago Lights’ mission
- Commitment to racial equity and social justice: Recognize the role of race, income, age, immigration status, and other identities in shaping disparities and work toward amplifying community voices to advocate for equity. Recognize how your own identities show up in the work, and welcome, reflect on and act on feedback with an eye toward continuous learning about race, ability, and other lines of difference.
Full time, 40 hours per week
Monday-Friday, 9:00 a.m.–5:00 p.m. with very occasional required work outside of normal hours and on weekends
This is a full-time salaried position with a robust benefits package:
- Medical insurance (church pays 85% of employee monthly premium and 75% of eligible dependents)
- Optional dental and vision insurance plans
- Generous PTO plus eleven holidays
- 403b retirement plan (employer contributions after one year of employment)
- FSA for unreimbursed medical and dependent daycare expenses
- Mass transit and commuter parking benefits
- Life and short-term disability insurances, optional life insurance and long-term disability plan
Fourth Presbyterian Church and Chicago Lights are committed to equal employment opportunity for all qualified persons, without regard to race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity and/or expression, age, creed, physical or mental disability, marital status or familial status, veteran status, military status, source of income, political affiliation, or any other factor protected by law.