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Case Manager, Social Service Center

Partner with adult participants in case management to support goals related to housing, health, employment, personal relationships, and more

The Chicago Lights Social Service Center meets basic needs and provides a path towards higher economic stability for more than 1,800 individuals who are experiencing homelessness or face the threat of homelessness in Chicago. The Case Manager is tasked with facilitating all group-related work, providing case management services to guests, participating in drop-in services, and supervising an intern as needed.

Primary Responsibilities

Open Doors Project Coordination

  • Oversee all operations of the Open Doors Project. This includes implementation and consultation for both individual and group case management sessions, recruitment of participants, and data collection, analysis, evaluation, and reporting.
  • Co-lead weekly group support sessions, and support and train interns in group facilitation best practices.
  • Collaborate with Social Service Center Director to create and maintain program budget.
  • Plan and carry out graduation ceremony event at the end of program.
  • Develop and cultivate new program partners to enhance the Open Doors Project.

Case Management and Clinical Support

  • Provide trauma-informed clinical support and case management support to participants of the Social Service Center.
  • Maintain case management database and ensure timely and accurate documentation of case management interactions (meetings, follow-up attempts, referrals, and incident reporting).
  • Complete bio-psychosocial assessment tool, and assist staff/interns with effective use of these forms.

Personnel Supervision

  • Under the guidance of the director, supervise and train an intern, as needed, in how to facilitate groups and perform effective case management with participants.
  • Meet with intern for supervision on a weekly basis, focusing on both professional and personal goals and completing any necessary paperwork required by their educational institution.
  • Collaborate with Director and Chicago Lights staff to plan and coordinate training opportunities regarding hospitality, mental illness, de-escalation, and advocacy.
  • Other duties and projects as assigned or as needed.

Enrichment Group Management

  • Lead and oversee weekly workshops and general support group programing.
  • Maintain current knowledge-base of support and education group facilitation, and train interns in group facilitation as needed.
  • Advertise and recruit new group participants at meals ministry programs and in the Social Service Center.
  • Develop ongoing or rotating workshops throughout the year.
  • Other duties and projects as assigned or as needed.


  • Familiarity in working with people experiencing a variety of individual and systemic barriers, including housing and income instability, severe mental illness, and substance use issues

  • Master’s degree in social work

  • Experience leading groups and doing case management

  • Knowledge of social service agencies in Chicago area

  • Excellent verbal and written communication skills

  • Database (Salesforce) experience preferred; Microsoft Word and Excel required

  • Strong organization and planning skills

  • Ability to multi-task and work on a diverse array of projects

  • Ability to exercise good judgment and discretion

  • Excellent interpersonal skills; ability to successfully relate to diverse individuals

  • Preference for working in a team environment with shared responsibilities and decision-making

  • Commitment to social justice and a diverse, equitable, and inclusive environment

  • Use the S.P.I.R.I.T. principles of hospitality when interacting with visitors, guests, members, and staff of Fourth Presbyterian Church and Chicago Lights

  • Desire and aptitude for working within a faith-based and a multicultural workplace



40 hours per week
Monday–Friday, 9:00 a.m.–5:00 p.m.
with very occasional required work outside of normal hours and on weekends


This is a full-time position with a salary range in the mid-$30k’s and includes our robust benefits package:

  • Medical (church pays 85% of employee monthly premium and 75% of eligible dependents)
  • Optional dental and vision plans
  • Generous PTO plus eleven holidays
  • 403b retirement plans (employer contributions after one year of employment)
  • FSA for unreimbursed medical and dependent daycare expenses
  • Mass transit and commuter parking benefits
  • Life and short-term disability insurances, optional life insurance and long-term disability plans


Please send cover letters and resumes to No phone calls, please.

Fourth Presbyterian Church and Chicago Lights are committed to equal employment opportunity for all qualified persons, without regard to race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity and/or expression, age, creed, physical or mental disability, marital status or familial status, veteran status, military status, source of income, political affiliation, or any other factor protected by law.